Privacy Policy

Who we are

Universal Unity Limited Trading as Chef Apparel is a company registered in England and Wales. Company Registration 07515218

Overview

Maintaining the security of your data is a priority for Chef Apparel, its brands, and trusted partners. We are totally committed to respecting your privacy rights and protecting your personal information. We will ensure that we handle your data lawfully and fairly, and we commit to being transparent about what personal data we collect and how we use it.

This Privacy Policy applies whether you visit our company head office, go online, contact us by telephone or use your mobile device. It provides you with information about:

• why do we collect personal data
• what personal data do we collect
• How we use your data
• How we ensure that your privacy and personal data is maintained
• Use of cookies
• Your legal rights relating to your data.

Why do we collect personal data?

Chef Apparel collects personal data according to the following lawful bases:

• Contract: The processing of personal data is necessary for us to fulfil our contractual obligations with you (e.g. you are purchasing products from us) or because you have asked us to do something before entering into a contract (e.g. you have asked us to prepare and send you a quote).
• Consent: We have given us explicit consent to process your data for a specific purpose (e.g., you have granted explicit consent to include your data to send you promotional and marketing communications).Note: We will always rely on formal consent to process personal data for promotional and marketing communications through whatever media we use. Customers have the right to withdraw consent at any time. Where such consent has been given for a specific purpose (e.g. promotional and marketing communications), we will cease to process data after consent is withdrawn.
• Legal Obligation: We may need to process personal data to comply with UK law and regulatory requirements.
• Legitimate Interest: We need to process personal data to enable us to meet our commercially legitimate interests, for example:
• Supplying goods and services to our customers.
• Advertising our products and services.
• Understanding our customers’ commercial behaviour, activities, preferences and needs.
• Improving existing and developing new products and services.
• Preventing, investigating and detecting crime and fraud, including working with law enforcement agencies;
• They protect customers by taking appropriate legal action against third parties who have committed criminal acts or breached legal obligations to Chef Apparel.
• We handle customer contacts, queries, complaints, and disputes.
• Necessary: If you do not wish to provide your data, we will be unable to provide you with those products and services that may interest you.

What data do we collect?

Relevant to the legal bases that apply to us, Chef Apparel may collect the following information:

• Your name, age/date of birth and gender.
• Your contact details: postal address, including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address.
• Purchases and orders made by you.
• Your online browsing activities on the Chef Apparel website that you may go on.
• Your online account password(s).
• When you order or purchase with us, your payment card details.
• Your elected communication and marketing preferences.
• Your interests, preferences, feedback and survey responses.
• Your location.
• Your correspondence and communications with us.
• Other publicly available personal data, including any you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children, and we do not knowingly collect data relating to children or any sensitive personal data of our customers.

The above list is incomplete; in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example, when you set up an online account on our website or email our customer services team. Other personal data is collected indirectly, such as when you browse or shop. We may also collect personal data from third parties who have your consent to pass your details to us or from publicly available sources.

We also receive personal data from our trusted partners, who support us in providing marketing and financing/leasing services to our customers.

How we use your data

Relevant to the legal bases that apply to us, Chef Apparel and our trusted partners acting on our behalf use your data to:

• Provide goods and services to you.
• Make a tailored website available to you.
• Verify your identity.
• Manage any registered account(s) that you hold with us.
• Dealt with crime and fraud prevention, detection, and related purposes.
• We may contact you electronically about promotional offers and products and services that we think may interest you based on your elected consent (see below).
• Better understand your needs through market research purposes.
• Manage our customer service interactions with you.
• We may disclose information where we have a legal right or duty to do so (for example, about a legal dispute).

Promotional Communications, Marketing and Advertising

Chef Apparel only uses your personal data for electronic marketing and direct mail purposes with your consent. We aim to update you with information considered to be of interest and relevant to you as an individual.

We aim to update you with information that is of interest and relevance to you as an individual.

You have the right to opt out of receiving such communications at any time by using any of the following methods:

• We are contacting our customer services team as set out in the Contact section at the end of this Policy.

Online Advertising

If you visit our websites, you may receive personalised advertisements while browsing other websites. Any advertisements you see will relate to products you have viewed on our websites on your computer or other devices.

These advertisements are provided by Chef Apparel via market-leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or turn off cookies anytime – see below for details.

Sharing of personal data

So that we can offer you certain services, we may need to share your personal data with some of our trusted service partners. These could include IT, delivery, finance/leasing, and marketing service support providers.

Chef Apparel only allows service providers to handle your data when we confirm that they are registered with the Information Commissioner Office and that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to Chef Apparel and you and for no other purposes.

Other third parties

Chef Apparel will not disclose your data to any third party except as set out below. We will never sell or rent our customer data to other organisations for marketing. We may share your data with:

• Government bodies, regulators, law enforcement agencies, courts/tribunals, and insurers are where we are required to do so.
  To comply with our legal obligations.
• To exercise our legal rights (for example, in court cases).
  This is for preventing, detecting, investigating crime, or prosecuting offenders.
• For the protection of our employees and customers.

International transfer

We do not share any personal data outside of the EEA.

Automated decision-making in the processing of personal data

Chef Apparel does not use operations that involve automated decision-making.

How long is your data kept for?

We will only retain your data for as long as necessary for the purposes set out in this Policy. Different retention periods apply to various types of data. However, the longest we will typically hold any personal data is six years unless you elect to use your right to erase it.

How we protect your data

Chef Apparel is committed to keeping your data safe and secure. Our security measures include:

• Encryption of data;
• Regular risk analysis planning to ensure that we are ready to respond to cyber security attacks and data security breach incidents;
• Regular systems penetration testing;
• Security controls that protect the entire Chef Apparel infrastructure from external attack and unauthorised access;
• Appropriate policies for our data protection approach and staff training should be set out.

How you can protect your data

Chef Apparel will never ask you to confirm bank account or credit card details via e-mail or text. If you receive an email or text claiming to be from Chef Apparel asking you to do so, please ignore it and do not respond.
If you use a computing device in a public location, we recommend constantly logging out and closing the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both about Chef Apparel and more generally:

• Keep your account passwords private. Remember, anybody who knows your password may access your account;
• When creating a password, use at least eight characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.
• Avoid using the same password for multiple online accounts.

Cookies

Like most websites, the websites for Chef Apparel use cookies to collect information. Cookies are small data files placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you on our websites and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access the website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information about your name, address, or other contact details. Chef Apparel can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our websites are designed by:

• Chef Apparel, or on behalf of Chef Apparel, are necessary to enable you to a make purchases on our website.
• Third parties who participate with us in marketing programmes.
• Third parties who broadcast online advertisements on behalf of Chef Apparel.

What are cookies used for?

The primary purposes for which cookies are used are:

• This is for technical purposes to ensure the effective operation of our websites.
• For marketing.
• To enable the collection of information about your browsing and shopping patterns.
• To meet contractual obligations.

Can cookies be turned off?

Yes, although if you disable cookies within your browser, you will be unable to place online orders, and the website may not function fully.
Please click here for more details on our cookies operation and instructions on disabling cookies.

Your rights

Right to be informed

You have the right to be informed about the details of Chef Apparel’s collection, management, and processing of personal data, as detailed in the Privacy Policy.

Right of access

You have the right to obtain:

• Confirmation that your data is being processed.
• Access to that personal data (i.e. you can request a copy of the personal data we hold about you at any time). This is free of charge and must be supplied to you within one month of receipt of your request.

Right to rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure

You have the right to erase your personal data and prevent processing in a range of specified circumstances. This can only usually be refused based on public interest requirements and where we have to ensure compliance with legal and auditory regulations.
We cannot erase personal data while we are still providing our services. This can only be done once you cancel the service or once the service is completed.

Right to restrict processing.

You have the right to block or suppress the processing of your data. Personal data can still be stored but not processed when such processing is blocked or restricted.

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format suitable for your own purposes.

Right to object

You have the right to object to the collection and use of your personal information at any time, for example:

• Processing based on legitimate interests.
• Direct marketing.
• Processing for purposes of statistics, i.e. scientific/historical research.

Rights related to automated decision-making and profiling

This right safeguards you against the risk of a potentially damaging automated decision without human intervention. Chef Apparel and trusted partners do not have operations that involve automated decision-making

Right to complain

You can complain to us directly using the information in the contact section below.
You have the right to complain directly to the Information Commissioner’s Office (ICO), the regulatory authority that deals with personal data and ensures that personal data is used lawfully by public sector bodies, commercial businesses and organisations that process personal data.

You can register a complaint with the ICO by using the link below:
https://ico.org.uk/concerns/ or call the ICO on 0303 123 1113.